FAQ?

We have always been trying best to perfect our product, making it more powerful yet user-friendly. And we are well aware of the importance of questions, idea and satisfactions.

RECENT FAQ

How to remove your Slide HTML5 logo from my digital content?
There is a Slide HTML5 logo on the publication created by the Free version. To remove the logo, you need to purchase one of the Premium versions. After you purchase any of the paid plans, login with your account and you can publish digital content without Slide HTML5 logo.
Can I view the created digital content offline?
Yes, you can publish the book to local computer as HTML5 format, and open the HTML5 file in the browser(IE, FireFox, Opera, Safari etc), then you can view the digital content without Internet connected..
What about the charge of Slide HTML5 service?
The Pro and Gold versions employ the monthly payment mode, and you need to bind the monthly fee plan if you want to enjoy integral service. Once you bind the plan successfully, the cost of your rent this month will be deducted immediately from your PayPal account, since then PayPal will automatically deduct month fee every month from your PayPal until you cancel the lease. You just need to pay $199 for the Platinum version every year; and pay a one-time fee ($599) for life-time use for the Enterprise version. More see Slide HTML5 Price

General Question

Can I use Slide HTML5 for Free?
Absolutely! Our Free plan has many great features, including the Professional Editor, which can be used to create and enrich publications. And guess what? The Slide HTML5 Cloud will host your publications forever, You may use this account FOREVER!. More see SlideHTML5 free version
What will happen after I complete the order?
You will receive an email with your order details, including Payment Amount, Payment ID and Order ID.
Is my order secure?
PayPal is a global e-commerce business that allows payments and money transfers to be made through the Internet. And our payment is done via PayPal which provides secure and convenient online payment service. PayPal keeps your money safe and keeps your personal information private.
How long does the license last?
Slide HTML5 provides 4 versions: Pro, Gold, Platinum and Enterprise. Pro version and Gold version are monthly paid plans and you need to pay monthly; while the Platinum version is an annual plan . And the Enterprise version is a one-off payment plan, you just need to pay $599 and you can use it forever.. More see Slide HTML5 Price
What about the charge of Slide HTML5 service?
The Pro and Gold versions employ the monthly payment mode, and you need to bind the monthly fee plan if you want to enjoy integral service. Once you bind the plan successfully, the cost of your rent this month will be deducted immediately from your PayPal account, since then PayPal will automatically deduct month fee every month from your PayPal until you cancel the lease. You just need to pay $199 for the Platinum version every year; and pay a one-time fee ($599) for life-time use for the Enterprise version. More see Slide HTML5 Price
What are the differences between the free version and the purchased one?
The free version of Slide HTML5 provides users with basic features, allowing users to convert a PDF & PowerPoint file to a online html5 digital content; however there will be a Slide HTML5 watermark on the published content. In addition, access to the advanced features like Page Editor to add link, video, image and audio is forbidden..
Can I change the plan?
Sure. You can stop the lease or change the plan anytime, but we don't get you refund for the current month.
Can I use ONE account on different computers?
Yes, once you install Slide HTML5 desktop version, you can use your account to login and create digital content.
Is it possible for others to manage my online books using their own accounts?
Yes, you can choose Platinum or Enterprise Plan. By choosing Platinum, your books can be accessed and managed by 3 different accounts; while Enterprise Plan allows 10 accounts to manage the created online books..
Do I need to pay additionally for Support, Upgrade and Cloud?
No, you don't need to pay any additional cost for Support, Upgrade and Cloud Hosting, you just need to pay for the Plan monthly/yearly, or pay one-time fee for the Enterprise Plan.
How to remove your Slide HTML5 logo from my digital content?
There is a Slide HTML5 logo on the publication created by the Free version. To remove the logo, you need to purchase one of the Premium versions. After you purchase any of the paid plans, login with your account and you can publish digital content without Slide HTML5 logo.
Can I change the Slide HTML5 logo with my logo?
Yes, you can, but not for Free version. Login as premium user and you can change the logo in "Custom Settings" tab.
How to view the digital content on iPhone/iPad, Android or other mobile devices?
Yes, you can, Slide HTML5 automatically displays your digital magazine, brochure, or catalog with video and links on any tablet and smartphone platform (iPhone, iPad, Android, Blackberry and Windows Phone) - No apps required!.
Can I view the created digital content offline?
Yes, you can publish the book to local computer as HTML5, and open the HTML5 file in the browser, then you can view the book without Internet connected..
Do my readers need to install Slide HTML5 software or other Third-Party software to view my created publication?
No, they don't. Only if you publish the book online, they can view your publication simply with the Internet browser.
Can I link my domain to my publications?
Linking domain to your own publications & content is available in Slide HTML5. You need to upgrade to Pro version.
How to remove or change "Powered by Slide HTML5" Logo?
There is no option to remove "Powered by Slide HTML5" Logo at free Plan. You need to upgrade to Pro version to remove it.
Can I host the publications & content on my server?
Host the publications & content on yourself server is available in Slide HTML5. You need to upgrade to Pro version.
How to make publications & content viewable on mobile devices?
If you wish your publications & content to be accessible from all mobile devices and other tablets you need to upgrade your account to at least our Pro package..
Is it possible to place an animated GIF onto a page in Slide HTML5?
Yes, you can use our Professional Editor to do this.
Which video formats are supported?
At this moment we support only MP4, youtube and vimeo video, but there are many programs in the market which convert from popular video formats to MP4 formats e.g Adobe Media Encoder.
Are the publications available offline? If yes, are all of the features available offline, such as images and videos?
At the moment we provide offline reading experience with HTML5 and all of the features (images and videos) available offline
How can I delete my account?
Please contact us for processing your inquiry.
What is the maximum PDF size to upload?
The max PDF file size is 150 MB.
Is there a max number of pages an issue can have?
Files published to Slide HTML5 must be less than 1500 pages.
Is the price determined by number of downloads?
Price is for the service provided. Here at Slide HTML5 your readers may download PDF version of the magazine as many times as they wish.
What is the storage space?
Storage is your space where you can keep resources like PDF, video, all materials connected to your magazine.
Do you have accounts for educational purposes?
We provide special plans to educational organizations: Edu Class, Edu School and Edu Campus.If you want to upgrade your account to one of these plans you need to fill in the application form.
Is it possible to link the magazine to Google Analytics?
Yes, not only Google Analytics but also we have build-in Advanced Analytics tool which is much better than Google Analytics
Can I pay monthly for a plan?
There are three payment options: monthly, semi-yearly and yearly. For detailed info please contact our sales department.
How to downgrade my account?
If you want to downgrade your account you should unlink your card from account settings and it will automatically be downgraded to free account at the end of the current billing cycle.
Do you offer an option of white labeling?
We provide "White label" option for paid user. More see Slide HTML5 Price
We would like to change the username and e-mail address. Would you please explain the procedure or steps?
Please contact us for processing your inquiry.
How many publications & content can I publish?
There is no limit on the publications you may have. You are free to publish as many content as you wish.
What happens to publications if I cancel my plan? Do people still see the publications?
If you cancel your account your publications still remain online but stop being accessible from mobile devices and tablets.
Can I use Slide HTML5 without any coding skills?
Yes, you can creating beautiful interactive, rich and engaging digital experiences without writing one line of code.
Can I reach my readers on any device?
Yes, your digital content becomes instantly available as an HTML5 version that works great on desktops, tablets and smartphones. This way your customers can read your publications no matter when or where they are.
Can I style the publication viewer to match my website style?
Yes you can custom (80+) publication viewer style as you like.
Can I use my publication on multiple websites?
Yes, you can publish it everywhere.
Can I integrate Slide HTML5 with Google Analytics?
Yes, you can integrate Google Analytics with Slide HTML5, just need a Google Analytics ID.
When and how do I get my license code after ordering?
Paypal is a global e-commerce business that allows payments and money transfers to be made through the Internet. And our payments is done via Paypal which provides secure and convenient online payment service. Paypal keeps your money safe and keeps your personal information private.