Welcome Kit

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  • 1.Pg l 1 Tokio Marine Life-Your Business Partner
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  • 4.2010 TM Asia Life Malaysia Bhd. changed its name to Tokio Marine Life Insurance Bhd on 22 June 2010. 1999 The KL principal branch office has been successfully incorporated as a company and renamed to Asia Life (M) Berhad. 2007 TM Asia Life Malaysia Bhd. (the first & only Japanese-owned life insurer in Malaysia) was formed on 9 March 2007 following a strategic alliance between Tokio Marine and Asia General. 1948 The Asia Life Assurance Society Ltd was founded in Singapore with a principal branch office in KL after its sister company The Asia Insurance Co. Ltd. (1923) 1879 Tokio Marine Insurance company was established as the FIRST Japanese non-life insurance company. Our History
  • 5.MEMBER OF A STRONG FOUNDATION One of the largest insurance groups in the world Over 38,000 employees Worldwide network across 38 countries and 483 cities Assets of over USD208.5 billion, net written premiums USD33.2billion (As of 31 March 2019)
  • 6.MEMBER OF A STRONG FOUNDATION One of the largest insurance groups in the world Over 38,000 employees Worldwide network across 38 countries and 483 cities Assets of over USD208.5 billion, net written premiums USD33.2billion (As of 31 March 2019) Pg 6
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  • 8.What is Good Company?    Pg 8
  • 9.Good Company – Look Beyond Profit As an insurance company, we always seek what lies beyond profit; that is to say we always give the benefit to our customers, business partners and society. To realize our business purpose, understand the meaning of our existence, why we do our business; this will become the source of our competitiveness. We must build a strong and vibrant company that is sustainable and for this we need to make a profit. We act with integrity for the benefit of our customers, business partners and society Look Beyond Profit Pg 9   
  • 10.Good Company – Empower Our People    As we deal with intangible products and services, our people and the credibility and trust they build with customers are the foundation of our business. Motivated and proactive people and a dynamic organization are the drivers of “Good Company.” They produce results by deepening trust and relationships with our customers, business partners, society and colleagues. We must embrace diversity and create an organization in which all employees are proud to be a part. We inspire engagement and passion in all of our employees Empower Our People Pg 10
  • 11.   We are committed to continuously delivering results in the long term. These results are a consequence and a measure of the trust we have gained from our customers, business partners, shareholders and society. This means that enhancing trust through our daily activities is critical. We must be driven by our own desire to achieve these results and be accountable for them. We achieve high quality results by enhancing stakeholder trust Deliver On Commitments Pg 11 Good Company – Deliver on Commitments
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  • 15.Tokio Marine Life offers a full range of life insurance solutions for our customers’ needs which include: Pg 15 (As of 31 December 2020)
  • 16.Our Vision The Preferred Life Insurer Trusted for Generations. Pg 16
  • 17.Tokio Marine Group ‘ A+ ’ Standard & Poor’s Has rated Tokio Marine Group as : As of 31st December 2018, Tokio Marine Insurance Malaysia Bhd. Capital Adequacy Ratio (CAR) is two times higher than Bank Negara Malaysia (BNM) minimum requirement *minimum requirement by Bank Negara Malaysia is 130% (As of 30 November 2015) (As of 11 July 2019) Pg 17
  • 18.X 100% Total Capital Available Total Capital Required Pg 18 Tokio Marine Life
  • 19.Your Career Pathway
  • 20. Tokio Marine Training & Development Academy (TMTDA) Pg 20
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  • 22. Tokio Marine Training & Development Academy (TMTDA) Pg 22
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  • 25.Overview of Training Requirements
  • 26.Joining Date 05/01/2021 First 6 months from joining date Within 12 months from joining date 2nd year Date : 01/01/2022 3rd year onwards E.g.: 2023 onwards Yellow 3 - Part 2 (10 hrs) e-learning & assessment) - 第二部分-10小时 E-learning & assessment Yellow 3 - Part 3 (1 day class, 8 hrs.) 第三部分-一天的教室指导 , 8小时, OR TMC 4D3N Program Yellow 3A (2 days class, 9.30am – 7.30pm) OR e-learning & assessment 2 天的教室指导 (9.30am-7.30pm) OR e-learning & assessment 30 CPD hours/ year Training – Full day (9.30am – 5.30pm) – (8 CPD hours) Half day – (4 CPD Hours) After 6pm – (1 CPD/ hr) Agency Meeting (Non-Structured) – max (7.5 CPD) Hours/ year Online Assessment MII RFP Module 1 – (Year 3 – Year 4) RFP Module 2 – (Year 5 – Year 6) 15 CPD / module 4 days class / Online Assessment RM 150 (Class) / RM 120 (Online) * Pre-Assessment Yellow 3 – Part 1 ( 12 hrs) e-learning & assessment) Yellow 3 第一部分-12小时 E-learning & assessment Understanding Products – Part 1 & Part 2 (2nd year onwards) AND Balanced Score Card (3rd year onwards) – (with 5 BSC CPD hours classroom OR Online Assessment) Minimum training requirements & CPD Hours 培训的基本条件及CPD Newly Appointed Agents 新签约代理 20 hours compulsory within 6 months Complete 30 hours compulsory within 12 months from date of contract AND Balanced Score Card (2nd year onwards) Re-Appointed Agents (5 BSC CPD hours classroom OR Online Assessment) Pg 26
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  • 28.Training & Incentives For New Agents
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  • 30.Pg 30 Pending 2022 New Agent Program name.
  • 31.Awards for Agent Category -Rising Star, MDRT
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  • 34.2021 Agency Main Tour
  • 35.The destination for 2021 AGENCY MAIN TOUR as announced in the 2021 Agency Kick-Off Virtual Conference is CROATIA and the requirements for the Tour which are based on annualized first year premium (AFYP) and Recruitment are as follows: Contest Periods : 1 October 2020 to 30 September 2021 (Production requirement) : 1 January 2021 to 31 December 2021 (Recruitment requirement) Requirements : Agents and leaders may qualify for the Main Tour under any of the following categories: i. Production only ii. Production & Qualifying New Recruits iii. Qualifying New Recruits only iv. Total New Recruits with Total New Recruits Production 2021 Agency Main Tour
  • 36.B: PERSONAL PRODUCTION & RECRUITMENT CATEGORY for NEW AGENTS A: PERSONAL PRODUCTION CATEGORY FOR NEW AGENTS # New Agents are agents contracted from 1/10/2019 (see Important Notes 4 & 5 below for more details) * QNR are Qualifying New Recruits who are contracted from 1/1/2021 to 31/12/2021 and each produces a minimum of 12,000 AFYP by 31/12/2021. This definition of QNR is applicable to all subsequent categories unless otherwise stated.
  • 37.C: PERSONAL RECRUITMENT CATEGORY FOR NEW AGENTS Qualifying by Total No. of QNR: OR Qualifying by No. of NR with Total Production: : NR are New Recruits contracted from 1/1/2021 to 31/12/2021 who each produces at least 2 cases (with minimum case size RM2,400 AFYP) by 31/12/2021. This definition of NR is applicable to all subsequent categories unless otherwise stated
  • 38.T-Marine Pro 2.0 WEB-BASED E-SUBMISSION
  • 39.Convenient Do Sales at Anytime & Anyway System-driven Validation – reduce possibility of key-in / manual writing errors Accuracy Reduce Processing Turn-around Time Speed & Efficiency Electronic Signature, Electronic Submission, Document Caption, E-Payment & E-Policy Paperless Real Time Results Customer Purchase Experience Fulfilled BNM Guideline & Provide Proper Advice & Recommendation Compliance T-Marine Pro 2.0 Pg l 39
  • 40.TM Pro 2.0 video –Guide @ Agency Portal Pg l 40
  • 41.TM Pro 2.0 video –Guide @ Agency Portal Pg l 41
  • 42.Tokio Marine One Tokio
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  • 44.Tokio Marine Customer Portal
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  • 46.Tokio Academy
  • 47.FEEL ORGANISE AND INSTALL NOW! Easy training experience to Life Insurance Advisors with many features include :- Course Overview Online Training Registration Download E-training Materials QR Scan for Attendance Training Evaluation CPD Hours Monitoring TOKIOACADEMY 2.0
  • 48.Tokio Academy Guide @ Agency Portal Pg l 48
  • 49.Requirements as Standard Agent
  • 50.REQUIREMENTS AS STANDARD AGENT Productivity Requirement All New Standard Agents are required to produce at least ONE (1) policy within T+3 months from their contract dates where ‘T’ is the contracting month. Thereafter, new agents are required to produce at least ONE (1) policy in every quarter commencing from the subsequent quarter following the issuance of the 1st policy. The Standard Agency Agreement (SAA) will be REVIEWED and actions including termination of the agreement will be taken in the event of failure to meet this productivity requirement within the stipulated periods.
  • 51.All new Standard Agents MUST fulfill the following CPD hours and courses within the stipulated time, failing which will result in termination of the SAA: 1st Year 30 CPD hours within 12 months of appointment of which 20 hours are to be completed within the first 6 months Course Title: TMyellow3 Practitioner Part 2 (e-learning) AND TMyellow3 Practitioner Part 3 (Virtual/classroom) 2nd Year 30 CPD hours Course Title: TMyellow3A Practitioner Plus REQUIREMENTS AS STANDARD AGENT 2. Continuous Professional Development (CPD) & Compulsory Courses
  • 52.All New Standard Agents MUST enroll and sit for the investment–linked examination, Certified Examination in Investment-Linked Life Insurance (CEILLI), immediately upon approval of the agency application and start selling IL polices after passing the examination as most contests and incentives require a product mix of investment-linked policies. 3. Certified Examination in Investment-Linked Life Insurance (CEILLI) REQUIREMENTS AS STANDARD AGENT
  • 53.REQUIREMENTS AS STANDARD AGENT Standard Agents are required to fulfill the following requirements in order to maintain their agency agreements in every year of their service: 4. Contract Maintenance The Standard Agent’s Agreement will be terminated in the event of failure to meet the above maintenance requirements for TWO (2) consecutive years.
  • 54.Agency Disciplinary Actions Matrix
  • 55.Objectives: To enhance the professionalism of the agency force by putting in place a mechanism to deal with agency fraud and misconduct Agency Disciplinary Actions Matrix
  • 56.Circulars Issued Related to Agents’ Conduct
  • 57.Agency Disciplinary Actions Matrix Ref circular 1 Oct 2021
  • 58.Agency Disciplinary Actions Matrix
  • 59.Agency Disciplinary Actions Matrix
  • 60.Agency Disciplinary Actions Matrix
  • 61.Agency Disciplinary Actions Matrix
  • 62.Agency Disciplinary Actions Matrix
  • 63.Agency Disciplinary Actions Matrix
  • 64.Agency Disciplinary Actions Matrix
  • 65.Agency Disciplinary Actions Matrix Note: Clawback of losses via commission/ benefits will be imposed on agents as permitted; where policies are cancelled and premiums are refunded or damages/ monies paid to the customer in relation to the misconduct committed. 2. Any offence committed within the last 12 months will be taken into consideration to determine the appropriate disciplinary action for repeated offences. Complaints Committee has the right to consider all past offences when deciding on the disciplinary action.